Analytics

You can view analytics for conversations for a given time range from the `Analytics` navigation link.

Admins can access detailed analytics on the new revamped Analytics page. Admins can select a time range for which key usage statistics (conversation, message, user counts and averages), daily trends (for users, conversations, messages), breakdowns (feedback, references for agents answers) and leaderboards (top conversationalists) can be found. Clicking on various elements in the charts, links back to the conversation history page where admins can review the actual conversations that contributed to those analytics.

Reports can also be emailed to admins as PDF files. To enable this feature, please contact us at support@rapidflare.ai

Here's a video demo illustrating analytics: