Integrating Rapidflare with your Slack workspace

This guide will help you learn how to integrate Rapidflare into your other Slack workspace. This is an admin flow.

Add to Slack

1. Go to your admin dashboard's agents landing page

2. In the left navigation bar, click on the `Converse` link to bring up your active agent

3. In the left navigation bar, click on the `Deployments` link

   

4. In the table of options, click on `Enable` on the row for the Slack option.

5. This will open up a new browser window with information and confirmation screens from Slack.

6. Follow the prompts to authorize the Rapidflare Slack App to access your workspace.

7. Once authorized, you will be returned back to the Rapidflare dashboard, where you will see a confirmation message indicating that the agent has been successfully added to your Slack workspace.

Customize agent name

If you prefer, you can have Rapidflare available via a different user name within your Slack workspace.

1. `Cmd + T` or `Ctrl + T` in Slack and locate `@rapidflare`

2. Click on `About` > `Configuration`

3. Scroll down to the `Bot User` section.

4. Click on `Edit`

   

5. In the `Edit bot name` window that appears, change the name of the agent as you prefer. Tip: We find most of our customers rename it to something in the format of `{Customer short name} Agent` or `{Customer short name} Genius`.

   

Your Slack users can now interact with Rapidflare, via the `@mention` name you've set.

Disabling / Deactivating Slack agent

You can deactivate Rapidflare's Slack with one of the following two methods:

Disable from within Rapidflare's admin dashboard

1. Go to your admin dashboard's agents landing page

2. In the left navigation bar, click on the `Converse` link to bring up your active agent

3. In the left navigation bar, click on the `Deployments` link

   

4. In the table of options, click on `Disable` on the row for the Slack option.

5. This will disable Slack both in Rapidflare's deployments, as well as in your Slack workspace.

Disable directly within Slack

1. You can deactivate the Slack app from within Slack, though this method doesn't provide a way for Rapidflare to track that the agent has been deactivated. So we recommend the first method.

2. Find your app in the left navigation bar in Slack, click on it. This brings up the app's home page. Click on `Configuration` in the `About` tab.

   

3. Scroll to the bottom of the page that opens, and click on `Remove App`

   

Coming soon

1. AI Assistant mode support (enables chatting with a split pane, and handy access at the top right corner of your workspace)
2. Support for artifacts, content tiles, explainability events and more.