Agent experience release notes

Dec 6, 2024

New features

• AI generated titles for conversations to better represent and access past interactions
• Categorized starter prompts configuration. Now you can group starter prompts by their category names and also provide a simple help description which will be shown to users on hover.
• Comparison tables and other artifacts provided by agent as part of it's answer can be downloaded as PDFs. This allows you to share the artifact with your end customers, or use as part of other document collections and reports.

Improvements

• For embedded agents, we have even more options for customizing the launcher icon. Now you can provide your own HTML element as the launch trigger, and thus customize it's placement, styling. With this fine grained control, you can pretty much blend the Rapidflare agent into your web apps such that it's no longer a standalone element, but rather an intrinsic pop up.
• When using our launcher, you can now pre-set the launcher's initial position to one of the four corners of the screen.

Bug fixes

• Browser URL updates when clicking on recent conversations in `Your Conversations`

Oct 1, 2024

1.8.2

Bug fixes

• Fix a bug that might trigger numerous retries to conversation stream API calls, causing API to reject new conversation requests.

Sep 5, 2024

New features

• You can now download a conversation as HTML, Markdown, PDF, JSON or Excel from the agent conversation screen. This is similar to the admin dashboard conversation history export feature.
• New search field in the conversation history table in the `Filter by user` menu to search for specific conversations by one or more users.
• Conversation history table view now has a new `Mixed feedback` filter in addition to the `Good feedback`, `Bad feedback`, and `No feedback` filters. The `Mixed feedback` filter shows all conversations with a mix of both good and bad feedback, and can be identified with the icon.

Aug 24, 2024

New features

• New sharing features for admins to enable users to share agents and conversations.
  • Sharing agents: You can share an agent via URL or by adding emails. Recipients of the shared link can interact with the agent, but only authenticated users are permitted.
  • Sharing conversations: You can share a conversation through URL, email, HubSpot, or with anyone. Recipients of the shared link can view the conversation.
• Conversation history
  • Now enables export to PDF. This allows viewing all the conversations, messages exchanged and feedback on conversations in PDF format.

Aug 9, 2024

We are catching up on our July release notes in this early August release notes update.

New features

• New read out loud mode for agent answers. Click on the loud speaker icon.
• Voice input method to have your questions transcribed in vs. typed in.
• Related content (videos, learning, etc.) now presented in a tab on the right side.
• Quick and handy access to your personal conversation history (see tab on the right side)
• Better typing + reading experience. Typing input box remains pinned to the bottom of the screen, while content scrolls naturally in the content pane.
• Hovering on references provides inline previews if available (e.g. web links)

Improvements

• All of these new experiences work in both full screen mode on non-mobile screens, or in a mobile responsive format.
• Overall UI performance improvements provide a more snappy agent experience

July, 2024

We are moving away from versioned agent widgets to versioned agent wrapper iframes. Release notes from this point onwards will be dated release notes for what's new in the content of our agent widget, as well as any updates to versioned agent wrapper releases.

2.0.0

• Embedded agent is now wrapped by an iframe. Embedding through Javascript works still the same.
• New features include ability to reposition chat bubble in any 4 corner of the screen, better responsive handling and better sandboxing.

June 21, 2024

1.8.1

Bug fixes

• Starring conversations via now works reliably, fixing previous reliability issues.

1.8.0

Improvements

• New conversation icon changed to to better represent a "refresh" or a "restart". The previous icon was confusing and unclear.

1.7.5

Improvements

• In `xs` responsive breakpoints, feedback comment modal is now relatively sized bettero and doesn't fill screen.

1.7.4

Bug fixes

• In `xs` responsive breakpoints, fix control bar layout issues.
• Reference links are now truncated 40 characters or less to additionally handle layout issues in `xs` breakpoints.

June 7, 2024

1.7.3

Bug fixes

• Fixed issue where viewing a past conversation did not render related content as it did during the live conversation.

1.7.2

Improvements

• Increase text size on `xs` breakpoints

1.7.1

Improvements

• Better layout for videos presented as related content

1.7.0

Improvements

• Better handling for `xs` (400px) responsive breakpoints.
• Reference links are now truncated 50 characters or less so they don't overflow xs breakpoints
• Remove unnecessary padding in frameless mode

May 24, 2024

1.6.0

New features

• Optional, frameless mode for embedding in mobile web views

Improvements

• Reduce font size of "version" string in title in the agent header

1.5.4

Improvements

• Increase size of logo to in launcher icon to 24px in small responsive width (640px)

1.5.3

Bug fixes

• Sandbox agent's CSS to avoid impacting host site styles

May 10, 2024

1.5.1

Bug fixes

• More robust conversation link sharing behavior, taking into account embedded vs. agent dashboard based sharing behaviors.

1.5.0

Features

• Agent now presents related links (Videos, Learning content)
  • Note: This feature is enabled only for customers for whom we are ingesting such content.

1.4.2

Bug fixes

• Fixed issue where message feedback existence was not being logged against conversations

1.4.1

Features

• Agent now supports `Advanced` AI models.

  • Our `Advanced` models follow instructions better, are more robust at answering questions and in general more powerful for a variety of tasks, with greater world knowledge.
  • Contact us at support@rapidflare.ai if you would like to set your enterprise to this more advanced model.

  Note: These models will take longer to generate responses.

• Responses from the agent will now be always streamed as they are being generated. Since advanced models take longer to complete this will enable humans to start processing the agent's responses as they are being generated.

1.3.0

Features

• You can type multiline messages to the agent (press `Shift+Enter`) and the input box will resize to give you more room to type as well.

1.2.7

Improvements

• Agent now logs hostname from which conversations originate to facilitate better analytics.

Apr 26, 2024

General

You can pin to major and minor release streams in addition to specific and latest versions. See the documentation here

1.2.6

Features

• Copy support for messages
• Download support for conversations
• Agent now honors additional guidelines. Admins can configure additional guidelines in the agent Configuration page.
• Agent can now be optionally powered by an advanced AI model that is better at following guidelines and produces even more accurate responses.
  • Self service for this feature will be coming soon.

Improvements

• Web widget retains conversations when reopened after being minimized.
• More responsive and improved layout on mobile screens and small laptop screens.
• Conversation sharing (via dashboard links) now enabled

Bug fixes

• Fix for internal errors in cases where feedback or references are empty
• Fix for message send button getting squished in narrower screen widths