Admin and agents dashboard release notes

Jul 15, 2025

Improvements

• Improved Search Experience

  • The search experience have been improved enabling rapid locating of documents across sources.
  • The search results can now be further sorted and filtered helping you locate the content you were looking for more effectively,these results can be shared to other admins as well by simply copying the URL, reducing time to spot specific content.
  • The search results can be downloaded as spreadsheet by clicking the download button next to the search button.

• Source management improvements

  • The content tab now allows for filtering based on the document's URL, title and enabled status.
  • Enhanced and easier editor for source configuration.

• Ingestion

  • Added ability for admins to revisit and review the last committed ingestion. Click on the `View ingestion summary` button in source page to see the details.
  • More descriptive and useful error logs for rapid solving of ingestion related issues.
  • You can now export the ingestion details as a csv by clicking the download button near the ingestion status of the workflow.

Mar 24, 2025

New features

We have a number of new features for Admins.

• Information Sources

  • You can now add various sources via the dashboard. Please note that only the following source types are supported at the moment.
    • URL list: Provide URLs of web pages to extract and retrieve the web page content.
    • Glossary: Link Google Sheets containing table of related words and terms.
    • Product catalog: Link Google Sheets featuring product features and specifications.
    • YouTube playlists: Specify YouTube playlists to extract and gather data from videos within the playlist.
  • Source details pages contain the detailed information about the content used by agent to generate responses in conversations
    • You can disable or enable a source to control the information agent uses to respond.
    • Overview tab: Provides users with the latest details of the source, such as, the last time a source was ingested or who triggered the ingestion etc.
    • Content tab: List of the currently ingested documents used by agent to respond to queries. Click on a content to view more details.
    • Configuration tab: Modify the configuration used to ingest the source.
  • Document details pages let the user view the actual text content used by agent. Individual documents can also be enabled or disabled to control what information is available to the agent.
  • Content Search
    • You can now search and find content across sources, available in the top-right of sources page. Search results are categorised into tabs based on source type for easier and efficent lookup. Click on a search result to view the full document.
    • Token search: Find exact matches for your query, helpful when the exact wording is known.
    • Similarity match: Find semantically close matches to your query.

• Ingestions

  • You can now manually trigger ingestions on sources, allowing self service refresh of the agents knowledge for more accurate and up-to-date responses.
  • All actively running ingestions can be found in the sources page with a compact overview of the progress.
  • Click the source name in active ingestions to enter the source details page for comprehensive stage-by-stage progress and error logs.

• Agent Configuration

  • You can now auto-generate starter prompts customised to the products and product families available. Users with elevated controls can additionally specify the nature of the prompts and range of products it must cover.

Feb 27, 2024

New features

• You can now add an icon from a vast library of icons to each starter prompt category. This icon will be displayed next to the category name in the list of starter prompts.
• You can now handoff a conversation to a human support agent. This feature is available in the conversation screen and allows users to transfer the conversation to a human agent for further assistance.
  • This feature is disabled by default. Contact us at support@rapidflare.ai if you would like to enable this this feature for your enterprise.

Bug fixes

• Fixed a bug where the agent would not scroll to the bottom of the chat window when new messages were received.

Dec 6, 2024

New features

• You can now generate your own API keys in the configuration section of the admin dashboard. You can generate API keys and define expiry dates for them. API keys can be used to access the agent API or to integrate the agent widget into other websites. API keys can be revoked at any time, and the expiry date can be extended or shortened as needed.
• Roles - We've introduced the concept of Roles and role based access control into the product.
  • There are two roles - `Admin` and `Member`
  • Only `Admin` roles will have access to https://dashboard.rapidflare.ai. Regular `Member` roles can only access the agent via https://copilots.rapidflare.ai
• Can enable/disable Slack agents via the dashboard

Bug fixes

• Fixed a bug where conversation artifacts such as comparison tables would sometimes fail to get downloaded as a PDF file.

Sep 5, 2024

Bug fixes

• Fixed a bug where the user would get logged out of the dashboard sooner than expected.
• Fixed a bug where the theme selection was not being remembered between sessions. Now the `light` or `dark` theme is sticky and remembers the choice on the same browser correctly.

New features

• You can now download a conversation as HTML, Markdown, PDF, JSON or Excel from the agent conversation screen. This is similar to the admin dashboard conversation history export feature.
• Analytics page has been revamped with more actionable metrics, and deep links back to conversation history.

Improvements

• New search field in the conversation history table in the `Filter by user` menu to search for specific conversations by one or more users.
• Deprecated conversation feedback: The feedback feature has been removed from the conversation history screen. You can still provide feedback on individual messages in the conversation history screen.
  • The conversation feedback feature was removed because user's already had the ability to provide feedback on individual messages in the conversation history screen. The individual messages feedback are aggregated to provide an overall conversation feedback score.
  • Conversation history table view now has only a single column called `Feedback` instead of the 2 separate columns it had previously for `Message feedback` and `Overall feedback` which was confusing.
  • Conversation history table view now has a new `Mixed feedback` filter in addition to the `Good feedback`, `Bad feedback`, and `No feedback` filters. The `Mixed feedback` filter shows all conversations with a mix of both good and bad feedback, and can be identified with the icon.

Aug 24, 2024

New features

• New sharing features for admins to enable users to share agents and conversations.
  • Sharing agents: You can share an agent via URL or by adding emails. Recipients of the shared link can interact with the agent, but only authenticated users are permitted.
  • Sharing conversations: You can share a conversation through URL, email, HubSpot, or with anyone. Recipients of the shared link can view the conversation.
• Conversation history
  • Now enables export to PDF. This allows viewing all the conversations, messages exchanged and feedback on conversations in PDF format.

Aug 9, 2024

We are catching up on our July release notes in this early August release notes update.

New features

• Admin dashboard agent configuration screen now allows for a secondary color selection as well as text color selection in both light and dark modes.
  • Secondary color selection helps control the background color of chat mesages and input boxes.
• Microsoft Social login enabled for both admin and agent dashboards.
• Conversation history
  • Now enables export to excel. This allows for faster review of conversations, messages exchanged and feedback on conversations in a more convenient format.
  • Filter by specific user IDs
  • Filter by specific types of conversation and message feedback
• Provide Feedback: new navigation item to provide feedback to us on either the admin or agent dashboards. You can attach screenshots too.

Improvements

• More robust, improved configuration experience.
• Improved storage for your logos. This makes rendering the configuration page faster.
• Better visibility for what tabs have been edited in the configure experience.
• Overall faster experience across the dashboard, especially conversation history.

June 25, 2024

Features

• You can now use your voice to input your questions to the agent. You can also listen to the response as audio by clicking on the icon.

Improvements

• Major redesign of the agent chat experience. The agent chat window is now fullscreen and works well on both mobile and desktop screens.
• You can now see your recent conversations and all the content related to your current conversation on the right in a tab on desktop and on the bottom on mobile.
• You can see a rich preview of any link in the agent's answer or references by simply hovering your mouse ovr it.

Bug fixes

• Implemented virtualization for chat messages list to ensure that rendering of large chats with hundreds of messages will not be slow.

June 21, 2024

Improvements

• Admin dashboard, https://dashboard.rapidflare.ai
• Bring in new agent versions for this week, enabling admins to get latest experience in the dashboard.

June 7, 2024

Improvements

• Agents dashboard, https://copilots.rapidflare.ai

  • Major refactor of user facing dashboard to a new technology stack, with lots of improvements and a slightly different look and feel.
    • Faster rendering for previously slow pages
    • Collapsible left navigation bar
    • More compact conversation history table with better controls for date selectors, filters and sorting of rows

• Admin dashboard, https://dashboard.rapidflare.ai

  • Bring in new agent versions for this week, enabling admins to get latest experience in the dashboard.

May 24, 2024

Improvements

• Admin dashboard, https://dashboard.rapidflare.ai
  • Bring in new agent versions for this week, enabling admins to get latest experience in the dashboard.

May 10, 2024

Features

• New agent users dashboard https://copilots.rapidflare.ai for non-admin users to access just the agent, their personal past conversations and other related features.
  • Login the same way as you do to dashboard.
  • User guide documented at /copilots/dashboard
  • Coming soon - full screen agent experience.
  • Going forward, this what's new page will list updates to both the agent users dashboard as well as the Rapidflare admin dashboard https://dashboard.rapidflare.ai
• Update to agent version 1.5.1 (includes 1.4.2, 1.4.0, 1.3.0, 1.2.7)
  • Agent new streams responses by default
  • Properly indicate existence of message feedback in conversation history
  • Support advanced models and streaming responses
  • Better link sharing behavior
  • Expanded and expandable input box for typing multi line questions
  • Conversation history logs `origin` of conversations (e.g. Slack, host URL)

Improvements

• Rapidflare docs are now linked off the website providing convenient access.
• `Testflight` now renders more margin at the bottom of the agent screen to make it easier to access the bottom parts of the widget.

Bug fixes

• `light` and `dark` themes are now sticky and remember choice on the same browser correctly.
• Improved behavior when conversation history has zero conversations in the time range being looked at.
• Additional guidance length is expanded to 5000 characters
• More robust handling of starter prompt reference specification. Just type each reference on its own line, or use commas (spaces don't cause issue) -- your choice.

Apr 26, 2024

Features

• Conversation history can now be exported as markdown, HTML or JSON formats.

Improvements

• User sessions are now longer running minimizing need to relogin. Sessions automtically refresh and last up to 7 days.
• Deep links to dashboard are maintained when needing to pass through a login step.

Bug fixes

• Fix internal error when exporting conversations